You find the frequently asked questions here!
Do I have to register with Teletel, to place calls?
How much does Teletel charge?
How do I receive my bill?
Are there any additional or hidden fees with Teletel?
Do I also pay when no connection was made?
Do I also pay, if the line is busy?
Is there a connection fee?
Can I use Teletel services with my mobile phone?
What is the additional fee for calls from mobile phones?
Am I charged by the second or by the minute?
Can Teletel be dialed from telephone booths?
Are the announced tariffs including or excluding VAT?
Can I also use Teletel, if I have a contract with another provider?
WWhy are the phone calls charged to my regular telephone bill?
Is a detailed account possible?
Why is Teletel this inexpensive?
I try to call through Teletel. After dialing the chosen number the announcement continues to go on?
I switched on the function "lock set" or "lock of outgoing connections" on my phone. Can I still use Teletel?
I am not a Swisscom-client. Can I still use teletel?


Do I have to register with Teletel, to place calls?
No, you don’t have to register with Teletel.

How much does Teletel charge?
Teletel works without registration, there are no basic charges and no connecting fees. The customer is charged only by spoken minutes in accordance to our tariff list.

Note: For calls made from mobile phones, your provider might add a surcharge, on which Teletel has no influence. Information on additional fees are available through your provider.


How do I receive my bill?
Through Swisscom or your landline or mobile network provider: - thus no extra costs, no extra bills.

Are there any additional or hidden fees with Teletel?
No. There are neither additional costs nor hidden fees. The rating begins with the start of the conversation. You are charged the minute tariff of the appropriate dialing code, in accordance to our tariff list and the free tariff announcement.

Do I also pay when no connection was made?
No, charges only apply when you actually begin to talk.

Do I also pay, if the line is busy?
No, charges only apply when you actually begin to talk.

Is there a connection fee?
No. There is no connecting fee or additional costs.

Can I use Teletel services with my mobile phone.

Yes. You can use Teletel also with a mobile phone.

Note: For calls made from mobile phones your provider might add a surcharge, on which Teletel has no influence. Information on additional fees are available through your provider.


What is the additional fee for calls from mobile phones?
Information on additional fees are available through your provider. If you place a call from a mobile phone you are charged the normal Teletel tariff plus the additional fees of the mobile phone provider. The additional charges depend on your provider.

Am I charged by the second or by the minute?
The account mode depends on your telephone provider.

Can Teletel be dialed from telephone booths?
Yes, you pay cash or with credit card. Note: Additional fees in the Swisscom telephone booths CHF 0,50 per call.

Are the announced tariffs including or excluding VAT?
Our tariffs are always including VAT. There are no further or hidden costs for your calls.

Can I also use Teletel, if I have a contract with another provider?
Yes. You can use Teletel with each telephone provider. You always pay the same Teletel tariff.

Why are the phone calls charged to my regular telephone bill?
If you use Teletel, the access to our system is made by 0900 numbers of Swisscom. The account for these numbers is always made by Swisscom or your appropriate telephone provider.

Is a detailed account possible?
You can request a detailed bill per access number from Swisscom or your corresponding telephone provider. However, the details of each country called are not shown.

Why is Teletel this inexpensive?
Teletel buys the lines to an optimal price performance ratio on the international market. There are no redundant administrative expenses and cost-intensive advertisings with us, as found in large concern managements. We reduce our costs to a minimum: e.g. we do not have a telephone customer service. These savings are our customer’s profit.

I try to call through Teletel. After dialing the chosen number the announcement continues to go on?
Your telephone is not adjusted to the tone dial (DTMF). You can examine this as follows:
During a call press a number key on your telephone. If you do not hear a tone, your telephone is not set up for touch-tone dialling. Please consult your user guide to find out whether your telephone actually supports touch-tone dialling, and if so how to activate it.

I switched on the function "lock set" or "lock of outgoing connections" on my phone. Can I still use Teletel?
With blocking sets there are following differences:
- Blocking of all 090x services - Teletel cannot be used.
- Blocking of 0906 and 0901 services - Teletel can be used.
The abolition of the locking set can only be made by written request to your telephone provider.

I am not a Swisscom-client. Can I still use teletel?
Teletel can be used with any telephone provider . For calls from the landline dial 10741 before adding the required teletel access code, for expl. 107410840544500. For these calls you get the bill from Swisscom. Teletel tariffs stay the same. There are no extra costs.
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